Shipping policy

At NextGen Wellness, we aim to process and dispatch orders as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Shipping Areas

We currently deliver orders within South Africa.

Delivery availability may depend on the delivery address, courier service coverage, product availability, and order requirements.

2. Shipping Options and Fees

Shipping fees are calculated based on the delivery option selected at checkout.

  • Standard Shipping: R150 flat rate within South Africa.

3. Order Processing Times

Orders are processed once full payment has been received and confirmed.

We aim to process orders as quickly as possible, but processing times may vary depending on stock availability, payment confirmation, order volumes, public holidays, or courier collection schedules.

Orders placed after normal business hours, over weekends, or on public holidays will generally be processed on the next working day.

4. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

  • Standard Shipping: Estimated delivery is usually within 3 to 5 working days after dispatch, depending on the delivery area.

Delivery to outlying or remote areas may take longer.

5. Weekends and Public Holidays

Couriers generally do not deliver to residential or business addresses on weekends or public holidays.

6. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery details when placing an order.

NextGen Wellness will not be responsible for delays, failed deliveries, or additional courier fees caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

7. Failed Deliveries

If a courier is unable to complete delivery due to incorrect delivery details, an unavailable recipient, refusal of delivery, or failure to collect an order where required, additional courier charges may apply.

Any re-delivery or return courier fees will be the responsibility of the customer.

8. Order Tracking

Where available, tracking details may be provided once the order has been dispatched.

Tracking updates are managed by the courier service provider and may not always update immediately.

9. Courier Delays

While we make every reasonable effort to ensure orders are dispatched on time, NextGen Wellness cannot be held liable for delays caused by courier service providers, weather conditions, strikes, public holidays, incorrect delivery information, high order volumes, or circumstances beyond our control.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of receiving your delivery.

Please include your order number, a description of the issue, and clear photos of the damaged packaging and product so that we can assess the matter properly.

11. Risk and Responsibility

Once an order has been handed over to the courier service provider, delivery will be managed by the courier.

Customers are responsible for ensuring that someone is available to receive the order at the delivery address provided.

12. Contact Information

If you have any questions about your delivery or this Shipping Policy, please contact us:

Email: info@nxtgenwellness.co.za
Website: nxtgenwellness.co.za