Terms & Conditions

Last updated: 01/06/2026

Welcome to NextGen Wellness. These Terms & Conditions govern your access to and use of the NextGen Wellness website, products, services, content, communications, checkout, and any purchases made through this website.

By accessing this website, browsing our products, creating an account, submitting an enquiry, or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or place an order.

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Important Legal Disclaimer

The information provided on this website, including product descriptions, images, marketing material, emails, WhatsApp messages, social media content, FAQs, blog posts, and any related communications, is provided for general informational purposes only.

Nothing on this website is intended to constitute medical advice, diagnosis, treatment, prescription, dosage guidance, injection guidance, personalised health advice, or a recommendation to use any product for a medical purpose.

Nothing on this website is intended to diagnose, treat, cure, prevent, or manage any disease, illness, medical condition, symptom, or health concern.

Product information should not be used as a substitute for professional advice, diagnosis, or treatment from a qualified healthcare provider.

Always consult a qualified healthcare professional before starting, stopping, or changing any supplement, wellness product, skincare product, tanning product, weight management product, performance product, recovery product, or any other health-related product or programme.

This is especially important if you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies or sensitivities, are under medical supervision, or are unsure whether a product is suitable for you.

Individual results may vary. NextGen Wellness does not guarantee any specific result, outcome, benefit, transformation, weight loss, recovery result, tanning result, skin improvement, performance improvement, energy improvement, focus improvement, anti-ageing effect, or health-related outcome.

Certain products may be subject to additional restrictions, eligibility requirements, verification requirements, product-specific disclaimers, supplier guidance, or legal and regulatory limitations.

Where a product is clearly marked as For Research Use Only, Not for Human Consumption, Laboratory Use Only, Specialist Use Only, or similar, that product must not be used, marketed, represented, or relied on as a medicine, supplement, treatment, therapy, or product for human or animal consumption.

Use of this website and any products purchased through NextGen Wellness is at your own discretion and risk, subject always to any rights you may have under applicable South African consumer protection laws.

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1. About NextGen Wellness

NextGen Wellness is an online wellness and product supply store operating in South Africa.

We may offer a range of products including, but not limited to, vitamins, supplements, skincare products, wellness products, tanning-related products, weight management support products, recovery support products, performance support products, lifestyle products, specialist products, and other related products.

Certain products may be subject to additional restrictions, eligibility requirements, verification requirements, product-specific disclaimers, supplier guidance, or legal and regulatory limitations.

Nothing on this website should be understood as medical advice, a prescription, diagnosis, treatment recommendation, dosage instruction, or a guarantee of any result.

2. Eligibility

This website and its products are intended for adults aged 18 years and older.

By using this website, creating an account, submitting an enquiry, or placing an order, you confirm that:

• you are 18 years or older;
• you have legal capacity to enter into a contract;
• the information you provide is true, accurate, current, and complete;
• you will use the website and any products lawfully and responsibly;
• you will comply with these Terms & Conditions and all applicable South African laws.

NextGen Wellness reserves the right to request proof of age, identity, address, payment ownership, or other verification information before accepting or fulfilling any order.

We may refuse service, cancel an order, restrict access, or suspend an account where we reasonably suspect misuse, unlawful activity, fraud, misrepresentation, resale abuse, payment risk, compliance concerns, or product suitability concerns.

3. Product Classifications and Use

Products listed on this website may fall into different categories. The classification, labelling, description, packaging, manufacturer guidance, and product-specific information must always be read carefully before purchase or use.

Products may include:

• general wellness products;
• vitamins and supplements;
• skincare and appearance-related products;
• tanning support products;
• weight management support products;
• recovery, energy, focus, and performance support products;
• specialist products;
• restricted products;
• products intended only for research, laboratory, or non-consumption purposes, where clearly stated.

Where a product is marked or described as For Research Use Only, Not for Human Consumption, Laboratory Use Only, Specialist Use Only, or similar, that product must not be used, marketed, represented, or relied on as a medicine, supplement, treatment, therapy, or product for human or animal consumption.

You agree to read and follow all product-specific warnings, instructions, storage information, suitability information, manufacturer guidance, supplier guidance, and applicable restrictions.

Where there is any uncertainty about a product’s suitability, classification, use, legal status, or health relevance, you must seek advice from an appropriately qualified professional before purchasing or using the product.

4. No Medical Advice

NextGen Wellness does not provide medical advice, diagnosis, treatment, prescriptions, dosage guidance, injection guidance, personalised protocols, or personalised healthcare recommendations.

Nothing on this website is intended to diagnose, treat, cure, prevent, or manage any disease, illness, medical condition, symptom, or health concern.

Website content, product descriptions, product categories, images, marketing content, emails, WhatsApp messages, social media content, FAQs, blog posts, and other communications are provided for general informational purposes only.

The information on this website must not be used as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

Always consult a qualified healthcare professional before starting, stopping, or changing any supplement, wellness product, skincare product, weight management product, performance product, recovery product, tanning product, or other health-related product or programme.

This is especially important if you:

• are pregnant or breastfeeding;
• have a medical condition;
• are taking medication;
• have allergies or sensitivities;
• have a history of adverse reactions;
• are under medical supervision;
• are unsure whether a product is suitable for you.

If you believe you may be experiencing a medical emergency, contact a healthcare provider immediately or contact emergency services.

5. Health Product and Regulatory Compliance

NextGen Wellness aims to operate in accordance with applicable South African laws and regulations.

Some products, ingredients, compounds, claims, or uses may be regulated under South African health product, medicine, consumer protection, advertising, e-commerce, privacy, or other applicable laws.

NextGen Wellness does not intend to sell, supply, advertise, or represent any product unlawfully as a medicine, scheduled substance, prescription product, therapeutic product, treatment, cure, or medical intervention.

Where any product requires authorisation, registration, prescription, professional involvement, eligibility verification, restricted access, or other legal requirements, NextGen Wellness reserves the right to request additional information, refuse sale, cancel an order, or restrict access.

You agree not to use this website or any product in a way that contravenes applicable laws, regulations, professional rules, product restrictions, or manufacturer guidance.

6. Product Information and Accuracy

We aim to ensure that product descriptions, images, pricing, stock availability, ingredients, specifications, sizes, packaging information, and other content are accurate and up to date.

However, we do not guarantee that all information on the website is always complete, current, accurate, or error-free.

Product packaging, labels, formulation, ingredients, appearance, supplier documentation, and availability may change without prior notice.

Product images are for illustrative purposes and may differ from the actual product received.

If there is a conflict between website information and the product label, manufacturer instructions, supplier documentation, or applicable law, the stricter or more specific requirement should be followed.

NextGen Wellness reserves the right to correct errors, update product information, change pricing, remove products, cancel orders, or limit quantities at any time.

7. Results May Vary

Any examples, testimonials, reviews, product descriptions, lifestyle references, before-and-after style statements, transformation references, or outcome-related content are provided for general illustrative purposes only.

Individual results vary from person to person and may depend on many factors, including age, lifestyle, diet, exercise, health status, consistency, genetics, product suitability, correct use, medical conditions, medication use, and other individual circumstances.

NextGen Wellness does not guarantee any specific result, outcome, benefit, improvement, transformation, weight loss, recovery result, tanning result, skin improvement, performance improvement, energy improvement, focus improvement, anti-ageing effect, or health-related outcome.

8. Customer Responsibility

You are responsible for your own decisions, purchases, product use, and health-related choices.

By purchasing from NextGen Wellness, you confirm that:

• you have read the product information available to you;
• you understand that product suitability differs from person to person;
• you are responsible for checking ingredients, warnings, restrictions, allergies, and suitability;
• you will use products only as directed and lawfully permitted;
• you will not misuse, abuse, resell, relabel, misrepresent, or unlawfully distribute any product;
• you will seek professional advice where needed.

NextGen Wellness is not responsible for harm, loss, adverse reactions, side effects, or outcomes caused by incorrect use, misuse, overuse, failure to follow instructions, failure to seek professional advice, or use contrary to product guidance or applicable law.

9. Orders and Acceptance

Placing an item in your cart or submitting an order does not guarantee stock availability or order acceptance.

An order placed through this website is an offer to purchase. NextGen Wellness may accept or reject any order at its discretion.

We reserve the right to cancel, refuse, or limit any order for reasons including, but not limited to:

• product unavailability;
• incorrect pricing;
• incorrect product information;
• payment issues;
• suspected fraud;
• suspicious order behaviour;
• suspected misuse;
• suspected unlawful resale;
• incorrect delivery details;
• compliance concerns;
• age or identity verification concerns;
• courier limitations;
• stock or supplier issues.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order, subject to these Terms and any applicable law.

10. Pricing, Payment and VAT

All prices displayed on the website are shown in South African Rand (ZAR), unless otherwise stated.

Prices may be changed, corrected, or updated at any time without prior notice.

In the event of an obvious pricing error, stock error, promotional error, or technical error, NextGen Wellness reserves the right to cancel the affected order and refund the customer where payment has already been made.

Payment must be made in full before an order is processed, packed, dispatched, or made available for collection.

Payment methods may include EFT, card payments, payment gateways, or other methods made available at checkout.

Orders paid by EFT may only be processed once payment has cleared and reflects in the nominated account.

If a payment is reversed, disputed, charged back, or identified as suspicious, NextGen Wellness may suspend the order, cancel the order, recover associated costs, or restrict future purchases.

If VAT becomes applicable, pricing and invoices will be handled in accordance with South African tax requirements.

11. Shipping and Delivery

NextGen Wellness delivers within South Africa using third-party courier services.

Delivery times displayed on the website, at checkout, or in communications are estimates only and are not guaranteed.

Delivery may be affected by:

• courier delays;
• stock availability;
• public holidays;
• weekends;
• incorrect delivery details;
• remote areas;
• failed delivery attempts;
• payment delays;
• supplier delays;
• weather, strikes, unrest, or events beyond our control.

Customers are responsible for providing complete and accurate delivery information.

NextGen Wellness will not be liable for delays, failed deliveries, additional courier fees, or losses caused by incorrect, incomplete, or outdated delivery details supplied by the customer.

Risk of loss or damage passes to the customer once the order has been delivered to the address provided, signed for, collected, or otherwise confirmed as delivered by the courier.

If a parcel is returned due to incorrect details, failed delivery attempts, refusal to accept delivery, or failure to collect, the customer may be responsible for additional delivery, return, or re-dispatch fees.

12. Storage and Handling

Certain products may be sensitive to temperature, light, moisture, contamination, expiry dates, hygiene conditions, or handling.

Once delivered, correct storage and handling are the responsibility of the customer.

NextGen Wellness will not be liable for product degradation, spoilage, reduced effectiveness, contamination, damage, or loss caused by improper storage, incorrect handling, exposure to unsuitable conditions, delayed collection, or failure to follow product instructions after delivery.

Customers must check products upon delivery and report any visible damage, incorrect items, or delivery concerns as soon as reasonably possible.

13. Returns, Refunds and Cancellations

NextGen Wellness complies with applicable South African consumer protection and e-commerce laws. Nothing in this policy limits any consumer rights that cannot legally be excluded.

Due to the nature of our products, returns may be restricted for hygiene, safety, contamination, storage, integrity, tampering, and product quality reasons.

13.1 Opened, Used or Tampered Products

We may refuse returns or refunds for products that have been:

• opened;
• used;
• tampered with;
• damaged after delivery;
• improperly stored;
• contaminated;
• altered;
• removed from original packaging;
• returned without proof of purchase;
• returned outside the applicable return period;
• rendered unsuitable for resale for health, safety, hygiene, or quality reasons.

This does not apply where a return, refund, replacement, or remedy is required by law, such as where a product is confirmed to be defective, unsafe, incorrectly supplied, or not as described.

13.2 Defective, Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must notify NextGen Wellness within a reasonable time and provide:

• your order number;
• photographs or video where relevant;
• a clear description of the issue;
• any packaging or courier damage details.

Where the issue is confirmed, NextGen Wellness may arrange a repair, replacement, refund, or other remedy as required by applicable law.

13.3 Change of Mind Returns

Change of mind returns may be considered only for sealed, unused, unopened products in original condition and packaging, returned within the return period stated on the website or required by law.

Return courier costs for change of mind returns are the customer’s responsibility unless otherwise agreed in writing.

NextGen Wellness reserves the right to inspect returned products before approving a refund.

13.4 Order Cancellations Before Dispatch

If you request cancellation before dispatch, NextGen Wellness may approve the cancellation where possible.

Approved cancellations may be subject to reasonable administrative, banking, payment gateway, or handling costs where permitted by law.

Once an order has been dispatched, it may no longer be possible to cancel the order and the returns process may apply.

13.5 Refund Processing

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on banks, payment gateways, and administrative processes.

Shipping fees, courier fees, payment fees, and handling fees may be non-refundable where permitted by law, unless the return is due to an error by NextGen Wellness or a legally recognised product issue.

14. Cooling-Off Rights

Certain statutory cooling-off rights may apply in limited circumstances under South African law, including certain online transactions or direct marketing transactions.

Where a statutory cooling-off right applies, NextGen Wellness will honour that right in accordance with the applicable law.

Cooling-off rights may be limited or excluded in certain circumstances, including where products have been opened, used, personalised, consumed, compromised, or cannot be returned for hygiene, safety, quality, or legal reasons.

15. Restricted Products and Verification

Some products may be restricted, specialist, age-limited, research-only, or subject to additional checks.

NextGen Wellness may request additional information before accepting or fulfilling an order, including identity verification, age confirmation, intended-use confirmation, proof of address, payment verification, or other information reasonably required for safety, fraud prevention, compliance, or legal reasons.

We may refuse, cancel, suspend, or delay any order where:

• verification is not completed;
• information appears false or incomplete;
• we suspect unlawful use;
• we suspect misuse or resale abuse;
• we believe the product may not be appropriate to supply;
• legal or regulatory concerns arise;
• payment or delivery risk exists.

16. Prohibited Conduct

You may not use this website, our products, or our communication channels to:

• break any law or regulation;
• purchase products for unlawful purposes;
• misuse or abuse products;
• resell products unlawfully;
• relabel, repackage, or misrepresent products;
• market products as medicines, treatments, cures, or therapies where not lawfully permitted;
• request or publish dosing, injection, prescription, or illegal-use instructions;
• submit false information;
• impersonate another person;
• commit fraud or payment abuse;
• scrape, hack, damage, overload, or interfere with the website;
• upload malware or harmful code;
• use our content without permission;
• make false claims about NextGen Wellness or its products;
• violate the rights of any third party.

NextGen Wellness may suspend access, cancel orders, refuse service, report unlawful conduct, or take legal action where prohibited conduct is suspected.

17. Account Security

If account functionality is available, you are responsible for keeping your login details confidential.

You are responsible for all activity under your account unless you can show that your account was used without your authority and through no fault of your own.

You must notify NextGen Wellness immediately if you suspect unauthorised access, account misuse, or a security breach.

We may suspend or close accounts where we suspect fraud, abuse, security risk, or breach of these Terms.

18. Promotions, Discounts and Vouchers

Promotions, discounts, bundles, vouchers, free delivery offers, or special offers may be subject to additional terms and conditions.

NextGen Wellness may update, withdraw, correct, limit, or cancel promotions at any time where permitted by law.

Promotional offers may be limited by stock, time, customer, product category, location, payment method, or other conditions.

Promotions cannot be exchanged for cash unless required by law.

19. Website Availability

NextGen Wellness does not guarantee that the website will always be available, uninterrupted, secure, accurate, or error-free.

We may update, suspend, restrict, maintain, or remove access to the website or any part of it at any time.

We are not liable for loss, inconvenience, delay, or damage caused by website downtime, maintenance, cyber incidents, hosting issues, technical errors, third-party platform issues, or events beyond our reasonable control.

20. Third-Party Services and Links

This website may use or link to third-party services, including payment gateways, courier companies, analytics tools, social media platforms, email tools, hosting providers, embedded content, and external websites.

Third-party links and services are provided for convenience only.

NextGen Wellness is not responsible for the content, accuracy, safety, availability, policies, privacy practices, actions, or failures of third-party websites or service providers.

Use of third-party services may be subject to their own terms and privacy policies.

21. Intellectual Property

All website content, including text, images, product descriptions, graphics, logos, icons, layout, design, branding, videos, banners, marketing material, and other content, belongs to NextGen Wellness or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, scrape, exploit, or use website content without written permission from NextGen Wellness.

Unauthorised use of our intellectual property may result in legal action.

22. Privacy and POPIA

NextGen Wellness processes personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act where applicable.

Personal information may be collected and processed for purposes including:

• processing orders;
• verifying customers;
• communicating with customers;
• delivering products;
• processing payments;
• preventing fraud;
• complying with legal obligations;
• improving website performance;
• marketing, where permitted;
• customer support;
• analytics and website functionality.

We may share necessary information with third-party service providers such as couriers, payment processors, IT providers, email platforms, analytics providers, and compliance service providers.

Please refer to our Privacy Policy for full details on how we collect, use, store, protect, and process personal information.

By using this website, you consent to the processing of personal information in accordance with our Privacy Policy, these Terms, and applicable law.

23. Cookies and Tracking

This website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to improve website functionality, measure performance, support marketing, and understand user behaviour.

By using this website, you agree to our use of cookies and tracking technologies as described in our Privacy Policy or Cookie Policy, where applicable.

You may be able to manage cookies through your browser settings, but disabling cookies may affect website functionality.

24. Assumption of Risk

Use of this website and any products purchased through NextGen Wellness is at your own discretion and risk.

To the maximum extent permitted by law, NextGen Wellness is not responsible for any adverse reaction, side effect, injury, loss, damage, or unwanted outcome resulting from:

• incorrect product use;
• misuse or overuse;
• failure to follow instructions;
• improper storage;
• allergies or sensitivities;
• pre-existing medical conditions;
• use alongside medication or other products;
• failure to seek professional advice;
• reliance on website content;
• individual reactions beyond our reasonable control;
• unlawful use or resale;
• third-party courier, payment, or service provider issues.

25. Limitation of Liability

To the maximum extent permitted by law, NextGen Wellness, including its owners, directors, employees, representatives, contractors, suppliers, service providers, and affiliates, will not be liable for any direct, indirect, incidental, special, consequential, punitive, or other loss or damage arising from:

• your use of the website;
• your inability to access the website;
• reliance on website content or product information;
• products purchased or used from the website;
• incorrect or improper product use;
• adverse reactions or side effects;
• delayed delivery;
• courier issues;
• payment gateway issues;
• stock unavailability;
• technical errors;
• third-party service failures;
• unauthorised account access;
• events beyond our reasonable control.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable South African law.

26. Indemnity

You agree to indemnify and hold harmless NextGen Wellness, including its owners, directors, employees, representatives, contractors, suppliers, service providers, and affiliates, from and against any claim, loss, damage, liability, penalty, investigation, legal cost, or expense arising from:

• your breach of these Terms;
• your misuse of the website;
• your misuse of any product;
• your unlawful conduct;
• your false or misleading information;
• your unlawful resale or redistribution of products;
• your misrepresentation of products;
• your violation of any law or third-party right;
• any claim arising from your use, handling, storage, resale, or distribution of any product.

27. Force Majeure

NextGen Wellness will not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to courier disruptions, strikes, load shedding, power outages, supplier delays, stock shortages, cyber incidents, natural disasters, severe weather, civil unrest, war, pandemics, government restrictions, regulatory changes, payment gateway failures, or internet service disruptions.

Where such an event affects an order, we will make reasonable efforts to communicate with you and find a practical solution.

28. Changes to These Terms

NextGen Wellness may update, amend, or replace these Terms & Conditions at any time without prior notice.

The latest version will be posted on this website with a revised “Last updated” date.

Continued use of the website after changes have been published means that you accept the updated Terms & Conditions.

29. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary, and the remaining Terms will continue to apply.

30. No Waiver

If NextGen Wellness does not enforce any right or provision under these Terms, this does not mean that we waive that right or provision.

Any waiver must be in writing to be valid.

31. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website, products, services, orders, or these Terms will fall under the jurisdiction of the courts of South Africa.

32. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: info@nxtgenwellness.co.za
Website: www.nxtgenwellness.co.za
Business / Trading Name: NextGen Wellness